Refund policy

Return & Exchange Policy

At HOBS | House Of Bedding, we take great pride in the quality and craftsmanship of our products.
If you are not fully satisfied with your purchase, we’re here to help! 

📅 Return & Exchange Window

You can request a return or exchange within 7 days of receiving your order.
To be eligible, the item must be:

  • Unused and unwashed

  • In its original packaging

  • With all tags and labels attached

🔄 Exchange Policy

We gladly offer exchanges for:

  • Wrong size or color received

  • Manufacturing defects or damaged

If the requested product is unavailable, we’ll offer an alternative item or a full refund.

💰 Return Policy

Returns are accepted only if:

  • The item is defective, damaged, or incorrect

  • The return is requested within 7 days of delivery

Returns are processed as refund of total order amount, after inspection and quality approval.

📦 Return Shipping:
Customers are required to dispatch the parcel to the Return Address given to them once contacted at their own expense.
HOBS does not cover the return shipping cost unless the product delivered was damaged or incorrect.

🚚 Process to Initiate Return/Exchange

  1. Contact our team via WhatsApp or Email within 7 days of delivery.
    📱 WhatsApp: +92 331 9405312
    📧 Email: hobs.official1@gmail.com

  2. Provide your order number and reason for return/exchange.

  3. Our team will review your request and guide you through the return process.

⚠️ Non-Returnable Items

For hygiene and quality reasons, the following cannot be returned:

  • Used, washed, or damaged items

  • Customized or special-order products

🕊️ Note from HOBS

We want every HOBS customer to enjoy comfort and luxury with confidence.
If you ever face an issue, our support team is just a message away. we’ll ensure a smooth and fair resolution.